Maintenance Coordinator

About the Role:

As a Maintenance Coordinator, you will play a pivotal role in managing all incoming maintenance work orders from initiation to completion. Your responsibilities encompass promptly responding to service requests, effectively communicating with residents, troubleshooting maintenance issues, and coordinating service with vendors. The ideal candidate should possess extensive property management and maintenance knowledge, along with exceptional administrative, organizational, and communication skills. This position involves close collaboration with the Maintenance Team, Property Managers, and Agents.

Responsibilities:

• Ensure an exceptional resident experience by providing efficient and reliable maintenance services.
• Qualify incoming work orders through insightful questioning to fully understand the maintenance concern.
• Skillfully troubleshoot maintenance issues to identify root causes and expedite solutions.
• Dispatch service requests through the preferred vendor network, ensuring timely resolutions.
• Follow up on work orders diligently until successful completion.
• Review invoices to validate requested work and address any discrepancies.
• Manage and nurture the Vendor network, fostering strong and lasting relationships.
• Source new vendors and contribute to maintaining positive vendor relations.
• Execute any additional duties assigned by the Company Owners or Property Management.

Requirements:

• A positive and upbeat attitude, demonstrating unwavering ethics and a strong sense of responsibility.
• Proficient troubleshooting skills, adept at guiding customers to understand and communicate the problem effectively.
• Excellent customer service and negotiation abilities, dedicated to meeting residents’ needs.
• Strong attention to detail, ensuring precision in handling maintenance tasks.
• Leadership experience is recommended to inspire and motivate team members effectively.
• Prior experience in repair work is preferred, enhancing the understanding of maintenance challenges.

If you are a reliable and organized professional with a passion for providing top-notch maintenance coordination, we encourage you to apply for the position of Maintenance Coordinator. Join our team and contribute to ensuring an exceptional living experience for our valued residents.